Last updated: December 6, 2025
Scope
This Privacy Policy describes how Village Coin Shop (“VCS”, “we”, “us”) collects, uses, and protects information on our website, apps, and related services.
Data We Collect
- Account details: name, email, phone, password (hashed), address.
- KYC: documents (PAN/Aadhaar), photos, verification metadata where required.
- Transaction data: bids, orders, invoices, payout details, payment IDs.
- Device & usage: IP, browser, approximate location, pages viewed, actions.
- Support: messages and attachments you share with us.
How We Use Data
- Provide marketplace features (listings, bids, payments, shipping, payouts).
- Comply with legal, accounting, AML and anti-fraud obligations.
- Communicate about orders, payouts, policy changes, and support.
- Improve performance, safety, and user experience.
Payments & KYC
Payments are processed via trusted PSPs (e.g., Razorpay). Sensitive card/bank details are handled on PSP systems. We may collect KYC documents for compliance and payout release.
Data Security
We use HTTPS, access controls, and monitoring. No method is 100% secure; report concerns to support@villagecoinshop.in.
Your Rights
You can access, correct, or delete certain data via your account or by contacting support. We may retain data where required by law or for legitimate interests (e.g., fraud prevention).
Data Retention
We retain data while your account is active, transactions are outstanding, or as required by applicable laws (tax/AML/KYC).
Contact
Email: support@villagecoinshop.in · Address: Jaipur, Rajasthan, India